At Hong Kong Runxin Hong Trading Co., Limited, we believe that exceptional products must be matched with exceptional people and services. Our dedicated team and customer-first policies are what make your shopping experience safe, smooth, and satisfying.
👩💼 Our Team
Our team is composed of experienced professionals with diverse backgrounds in:
- Jewelry & Watch Design
- Precious Metals & Gemstone Sourcing
- Luxury Retail & Customer Care
- Logistics & International Trade
Each member shares a passion for quality, integrity, and beauty. Whether it’s selecting rare stones, refining custom pieces, or supporting customers, our team works collaboratively to deliver excellence at every step.
💎 What We Promise
We are committed to offering you:
✅ Authenticity & Quality Guarantee
All products are made from genuine materials and undergo rigorous quality inspection. Certificates or authenticity proofs are provided when applicable.
🤝 Transparent Communication
From order updates to customization details, we ensure clear and timely communication with every customer.
📩 Fast Response Times
We aim to respond to all inquiries within 24–48 hours (Monday–Friday).
🛠️ After-Sales Support
Whether it’s resizing, repairs, or product care, our service doesn’t stop after delivery. We stand by our products and offer solutions that last.
🎁 Personalized Service
Looking for a gift? A special piece? Need help choosing the right ring size? Our team is happy to offer recommendations and guidance tailored to your needs.
🚀 Service Commitments
- Professional Packaging for safe and elegant delivery
- Secure Transactions with verified payment gateways
- Easy Returns & Exchanges backed by a fair and clear policy
- Global Shipping with trackable and insured parcels
- Data Privacy Protection as outlined in our Privacy Policy
🤝 Customer-Centric Philosophy
We don’t just sell jewelry — we build relationships. Every customer is valued, and we work to ensure your experience with us is as exceptional as the pieces we deliver.
📞 Connect with Our Team
If you need support or have feedback, we’re always here to help:
Hong Kong Runxin Hong Trading Co., Limited
Email: ruanjy3832@outlook.com
Phone: 91356141