At Hong Kong Runxin Hong Trading Co., Limited, we are committed to delivering your orders safely, promptly, and efficiently. Please review our shipping policy below for important information on delivery times, methods, and coverage.
🚚 Shipping Destinations
We ship worldwide, including North America, Europe, Asia-Pacific, and other major regions. If you are unsure whether we deliver to your location, please contact us before placing an order.
📦 Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Customized or engraved items may require an additional 3–7 business days for production before shipping.
- Orders are not processed or shipped on weekends or public holidays.
🌍 Estimated Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Hong Kong | 1–3 business days | 1–2 business days |
| Asia-Pacific | 5–10 business days | 3–5 business days |
| North America | 7–14 business days | 3–7 business days |
| Europe | 7–14 business days | 3–7 business days |
| Other Regions | 10–20 business days | Varies by location |
Please note that delivery times are estimates and may be affected by customs processing, holidays, or local courier delays.
💰 Shipping Fees
- Shipping fees are calculated at checkout based on location and shipping method.
- Free standard shipping may be offered for qualifying orders over a certain amount (e.g., $150+).
- Customers are responsible for any import duties, taxes, or customs fees imposed by their country.
🔒 Tracking & Insurance
- All orders are shipped with tracking numbers, which will be emailed once your order is dispatched.
- High-value shipments may include insurance coverage for added protection.
- We are not responsible for delays or losses caused by incorrect shipping addresses provided by the customer.
📦 Packaging
- All products are securely packaged to ensure safe arrival.
- Jewelry and watches are shipped in branded gift boxes or protective cases.
- For discreet delivery, outer packaging will not display brand or product details.
❗ Delivery Issues
If your package is delayed, missing, or damaged in transit:
- Contact us within 7 days of the expected delivery date.
- Provide your order number and tracking information.
- We will assist you in contacting the courier and filing any necessary claims.
📞 Need Help?
For shipping-related questions, feel free to contact:
Hong Kong Runxin Hong Trading Co., Limited
Email: ruanjy3832@outlook.com
Phone: 91356141