At Hong Kong Runxin Hong Trading Co., Limited, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read the following return and exchange terms carefully before initiating a request.

✅ Eligibility for Return or Exchange

You may request a return or exchange under the following conditions:

  • The request is made within 7 days of receiving your order.
  • The item is unused, unworn, and in its original packaging.
  • The item is in resalable condition with all tags, certificates, and accessories included.
  • The item is not customized, engraved, or made-to-order.

❌ Non-Returnable/Non-Exchangeable Items

We do not accept returns or exchanges for the following:

  • Customized or engraved items
  • Items marked as “Final Sale” or “Non-Returnable”
  • Items damaged due to misuse, accident, or improper care
  • Items returned without prior approval

🔁 Exchange Process

If you’d like to exchange your item for a different size, color, or design:

  1. Contact us within 7 days of delivery at ruanjy3832@outlook.com.
  2. Include your order number, reason for exchange, and desired replacement.
  3. Once approved, send the item back to our designated address (customer covers return shipping).
  4. We’ll ship the new item upon receiving and inspecting the original.

💰 Refund Process

If a return is approved:

  • Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the item.
  • Shipping fees (original or return) are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).
  • We reserve the right to refuse returns that do not meet the conditions above.

📦 Return Instructions

  1. Email us at ruanjy3832@outlook.com with your request.
  2. Wait for approval and return instructions.
  3. Package the item securely, including all original components.
  4. Ship using a trackable shipping service — we are not responsible for lost returns.

📞 Contact Us

For questions or return approvals, please contact:

Hong Kong Runxin Hong Trading Co., Limited
Email: ruanjy3832@outlook.com
Phone: 91356141

We’re here to help you every step of the way.