1. Are your products made of real gold, silver, and gemstones?
Yes. All our products are crafted from certified precious metals such as 18K gold, sterling silver, and genuine gemstones. Each piece goes through strict quality checks and material verification.
2. How can I make sure I order the right size?
We provide detailed size guides for rings, bracelets, and watches on each product page. If you’re unsure, feel free to contact our support team before placing your order.
3. Do you offer customization or engraving services?
Yes, selected items can be customized or engraved. Please reach out to us before ordering to confirm availability, extra charges, and production time.
4. How long will it take to receive my order?
Standard shipping typically takes 7–14 business days, depending on your location. Express shipping options are available at checkout for faster delivery.
5. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping fees and delivery times vary by destination and will be calculated during checkout.
6. Can I return or exchange an item?
Yes. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of receiving your item. Items must be unused and in original packaging. Custom orders are non-refundable.
7. What should I do if I receive a damaged or incorrect item?
Please contact our customer service within 48 hours of receiving your order with clear photos of the item and packaging. We’ll arrange a replacement or refund as soon as possible.
8. How can I take care of my jewelry or watch?
Avoid exposing the items to chemicals, perfumes, or moisture. Store them in a cool, dry place, ideally in a soft pouch or original box. We also offer professional cleaning and maintenance services upon request.
9. Is my personal and payment information secure?
Absolutely. Our website uses SSL encryption and secure third-party payment gateways to protect all your personal and transaction data.
10. How do I contact customer service?
You can reach us via email at ruanjy3832@outlook.com or by phone at 91356141. We aim to respond to all inquiries within 24–48 hours on business days.